Task Router is a skill based Task routing to Agent. A task can be generated from any channel, though as of today only Voice is supported.
The diagram below explains how Task Router is functioning.
|As of today only Voice (Call) channel is supported.|
BYOC: CSPs can bring their own network providing high quality network to their enterprise customers.
WhiteLabel: CSPs can whitelabel Task Router providing out-of-box experience.
Time to Market: The ready turnkey Task Router application allows CSPs to develop skill based contact center solutions in a matter of minutes, instead of leveraging Voice/SMS APIs and trying to keep up with conversations.
Manage Enterprise: CSPs can easily manage enterprises and users within the enterprises facilitating billing/invoicing for each one of those.
Intuitive Console: CSPs can manage Enterprises, Workspace, Workflows, TaskQueues, Workers etc, via intuitive console interface.
As of today only voice is supported, but soon SMS, WhatsApp and other OTT support will also be added.