Introduction Dialogflow is a Google-owned developer tool for human–computer interaction based on natural language conversations. Dialogflow is closely related to Google Assistant, a virtual buddy for smartphones that performs tasks and answers users' question in a natural language. Build natural and rich conversational experience DialogFlow gives users new...
Introduction In this blog post, we will show you how to SMS enable your Cisco Webex Teams account, with the help of Restcomm Cloud. You can send and receive SMS and let your customers or teams reply to messages for an interactive chat-like experience. What is Webex...
In the In the previous post of this series, we have shown how your customers and support agents can open and update tickets in Zendesk via SMS to meet your customers wherever they are. However, that still may be challenging for your customer support agents. But staying on...
No matter the size of your business, good customer service will improve the odds of your success. Often, providing great customer service, at the right time and via the most convenient channel for your customers is a challenge. Customers are busy and often on the...
Many of our customers are in the CRM software business. CRM stands for Customer Relationship Management and it is the kind of software Small-Medium Business (SMB) use to manage their customer contacts, correspondence, appointments and marketing campaigns.. These SMB companies might differ in the area...